Paytm DevRev Discovery & baselining
Paytm DevRev
Discovery & baselining

Resolving work in seconds, not days

DevRev is an agentic platform for Paytm's non-sales operations. To size what that speed is worth to each business line, we need a picture of how the work runs today — the teams, the tools and the time.

Nothing is mandatory
Answer only what you know
Around 10–15 minutes
Stop wherever you like
Send as often as you like
Multiple submissions welcome
Welcome back. We restored your saved answers from this browser.
00 · Optional

Who's responding

Helpful so we can follow up on the right threads — but leave it blank if you'd rather not say.
Section A · Start here

OpEx baselining for non-sales

High-level only. The goal is to agree a single baseline number and scope. Four questions — this is the part we'd most like back first.
01 · The big picture

Operating baseline for non-sales

High-level only. The goal is one agreed baseline number and scope — it becomes the denominator we measure outcomes against, not the headline.
1.1Non-sales strength & cost

The technology, operations and support teams outside the sales/field org. Headcount and annual fully-loaded cost (salary + benefits), split on-roll vs. contract if you have it.

Population
Headcount
Annual fully-loaded cost
On-roll
Contract
Total non-sales
1.2Split by function

Approximate is fine. Include large contractor / BPO spend doing the same work.

Function
Headcount
Annual fully-loaded cost
HR Ops / People Ops
IT Ops
Finance Ops
Data & Analytics
Business Ops
Other non-sales functions, with rough headcount and cost.
1.3Tooling & infrastructure
One rollup number: annual software + cloud + AI/token spend these ops teams run on. Itemised later, in section 02.
1.4What success looks like
Beyond headcount reduction — what business impact over the next 18–24 months would make this a win? Faster turnaround, freed capacity moved to revenue work, better customer or employee experience. Cost is one input; business value is the anchor.
Section B · When you have time

Tools & people discovery

The detail behind the baseline — data platforms, the people around them, how work actually gets done, systems access, CRM and where to start. Send Section A now and come back to this whenever suits; anything you fill in here goes with the same submission.
Send us what you have
Section A alone is a useful submission — send it now and come back for Section B whenever suits. No field is required, and you can submit as many times as you like; we'll collect every response.
✓